CV

Experience

Implementer and Instructor

Hashavim H.P.S. Business Information, Tel-Aviv | 2022 – 2023

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• Integrating company's Softwars to offices in the law indestry

• Instructing users online and in person part of the onboarding procces and as customer retention.

• Based on daily interaction with customers was able to charecterized and map the custermers needs and turn it to PRD.

• Converted data using SQL. 

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Integration Engineer & Technical Support

Como BI for Business, Customer Engagement & Loyalty Platform, Rehovot |2021 – 2022

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Product Integration & Technicians Team Lead
Hashavim H.P.S. Business Information, Tel-Aviv |2017 – 2021

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• Successfully Integrating Company's one-stop-shop office management software, Commit.

• Increasing customer satisfaction and retention rate by working with cross-functional teams and taking part in the software customization process, collecting, analyzing, and converting client & user feedback into features, as well as conducting competitor analysis and market research.

• Leveraging reporting data to fine-tune processes, identify weaknesses and opportunities for improvement, and generate presentations to support  management in making data-driven decisions.

• Enhancing productivity by cultivating a highly inclusive culture, ensuring team members feel connected to the organization and perform consistently, as well as prioritizing tasks to efficiently achieve set goals and deadlines in a demanding, fast-paced, dynamic environment.

• Aligning the team on goals and performance through translating data into meaningful insights, creating compelling analytical presentations, and communicating complex concepts to both technical and non-technical audiences.

• Streamlining processes and improving customer experience through frequent collaborations with various functions across the company to produce easy to follow and time-saving workflows and procedures.

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Owner & Producer

Chime Studio, Tel-Aviv |2014 – 2017

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• Established a small business providing various sound services, including consultation, roadmap design, production, and on-scene management.

• Managed and completed several projects simultaneously. Consistently met and exceeded clients’ expectations and deadlines.

• Provided world-class, prompt, and informative service to my clients, which in turn resulted in a solid repeat customer base.

• Developed and continuously improved sales pipeline, identified, and pursued valuable business opportunities to generate revenue and improve bottom-line profit.